Last updated: 6 May 2026
Introduction
Newark Solutions Ltd trading as Newark Computers respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us, use our services, request support, submit an enquiry, purchase from us or otherwise interact with our business.
This policy applies to personal information collected through our website, email, telephone, online forms, support requests, customer communications, business relationships and service delivery.
Who We Are
Newark Computers is the trading name of Newark Solutions Ltd. We provide IT support, managed services, Microsoft 365 support, cyber security, cloud solutions, VoIP, connectivity, web design, automation, consultancy and related technology services to businesses and organisations.
- Website: https://newarkcomputers.co.uk
- Contact email: [email protected]
If you have any questions about this Privacy Policy or how your personal data is handled, please contact us using the details above.
Information We May Collect
We may collect and process the following types of personal information:
- Your name
- Business name
- Job title
- Email address
- Telephone number
- Postal address or business address
- Billing and invoicing details
- Enquiry details submitted through website forms
- Support request information
- Details of services you ask us to provide
- Communication history, including emails and messages
- Technical information, such as IP address, browser type, device type and website usage data
- Information required to provide IT support, such as device details, user account details, system information and diagnostic data
- Information needed for contracts, quotes, proposals, onboarding and service delivery
We only collect information that is necessary for the purpose for which it is being used.
How We Collect Information
We may collect personal information when you:
- Visit our website
- Complete a contact form
- Request a quote
- Book a call or meeting
- Email or telephone us
- Use our IT support services
- Become a customer or supplier
- Sign up to receive updates or marketing
- Purchase products or services
- Interact with us on social media
- Use online tools, forms or support systems connected to our services
We may also receive information from third-party platforms or suppliers where this is necessary for providing services to you.
Why We Use Your Personal Information
We use personal information for the following purposes:
- To respond to enquiries
- To provide quotes, proposals and service information
- To deliver IT support and managed services
- To provide cyber security, cloud, Microsoft 365, VoIP, connectivity, website and consultancy services
- To manage customer accounts
- To process orders, invoices and payments
- To provide technical support and troubleshooting
- To communicate important service updates
- To manage contracts and service agreements
- To improve our website and services
- To maintain business records
- To comply with legal, tax, accounting and regulatory obligations
- To prevent fraud, protect systems and maintain security
- To send relevant marketing communications where appropriate and lawful
Lawful Basis For Processing
We process personal information under one or more lawful bases, depending on the purpose:
Contract
Where processing is necessary to provide services, manage customer relationships, fulfil orders, supply products or respond to requests before entering into a contract.
Legitimate Interests
Where processing is necessary for our legitimate business interests, such as responding to enquiries, managing customer relationships, improving services, securing systems, maintaining records and promoting relevant services.
Legal Obligation
Where we need to process information to comply with legal, tax, accounting, regulatory or security obligations.
Consent
Where you have given clear consent, such as signing up to marketing or accepting non-essential cookies. You can withdraw consent at any time where consent is the lawful basis for processing.
How We Use Website Data
When you visit our website, we may collect limited technical information such as your IP address, browser type, device type, pages visited, time spent on pages and referral source.
This helps us understand how the website is used, improve performance, diagnose technical issues, protect the website from misuse and improve the user experience.
Cookies and similar technologies are explained in our Cookie Policy.
Marketing Communications
We may contact business customers and contacts with relevant information about our services, updates, offers or useful technology guidance.
You can opt out of marketing communications at any time by contacting us or using any unsubscribe option provided in the communication.
We do not sell personal data to third parties.
Sharing Personal Information
We may share personal information with trusted third parties where necessary to provide our services or operate our business. These may include:
- IT system providers
- Cloud service providers
- Email and hosting providers
- Microsoft 365 and related technology providers
- Payment processors
- Accountants and professional advisers
- Cyber security and backup providers
- Website, CRM, support desk or automation platforms
- Delivery and fulfilment partners
- Legal, regulatory or law enforcement bodies where required
We only share information where necessary and expect third parties to handle personal data securely and lawfully.
International Transfers
Some service providers may process data outside the United Kingdom. Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place, such as recognised contractual protections or adequacy arrangements.
How Long We Keep Personal Information
We only keep personal information for as long as reasonably necessary for the purpose it was collected.
Typical retention periods include:
- Enquiry records: for as long as needed to respond and follow up
- Customer records: for the duration of the customer relationship and a reasonable period afterwards
- Accounting and invoicing records: normally up to 6 years for tax and accounting purposes
- Support records: for as long as required to provide support, maintain service history and protect both parties
- Marketing records: until you unsubscribe or ask us to remove your details
- Website analytics data: for a limited period depending on the analytics tools used
Where no fixed retention period applies, we will consider the nature of the data, the reason it was collected, any legal requirements and whether it is still needed.
How We Protect Your Information
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include:
- Secure systems and access controls
- Password protection and multi-factor authentication where appropriate
- Encrypted services where available
- Regular updates and security monitoring
- Restricted access to personal data
- Secure backup and recovery measures
- Staff awareness and good data handling practices
No system can be guaranteed to be completely secure, but we take data protection and security seriously.
Your Rights
Under UK data protection law, you may have the following rights:
- The right to be informed about how your data is used
- The right of access to your personal information
- The right to rectification if information is inaccurate or incomplete
- The right to erasure in certain circumstances
- The right to restrict processing in certain circumstances
- The right to object to processing in certain circumstances
- The right to data portability in certain circumstances
- The right to withdraw consent where consent is the lawful basis
- The right to complain to the Information Commissioner's Office
To exercise your rights, please contact us at [email protected]. We may need to verify your identity before responding to certain requests.
Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection matters.
ICO website: https://ico.org.uk
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of external websites. You should review the privacy policies of any third-party sites you visit.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date.
Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact:
Newark Solutions Ltd trading as Newark Computers
Website: https://newarkcomputers.co.uk
Email: [email protected]