Last updated: 6 May 2026

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Introduction

These Terms and Conditions set out the terms on which you may use the Newark Computers website and, where applicable, engage with Newark Solutions Ltd trading as Newark Computers for products, services, support, consultancy and related business services.

By using this website, contacting us, requesting a quote, accepting a proposal, placing an order or using our services, you agree to these Terms and Conditions.

Who We Are

Newark Computers is the trading name of Newark Solutions Ltd. We provide IT support, managed IT services, Microsoft 365 support, cyber security, cloud solutions, VoIP, connectivity, web design, automation, consultancy, hardware supply and related technology services.

Use Of This Website

You may use this website for lawful business and personal purposes only.

You must not:

  • Use the website in a way that breaches any law or regulation
  • Attempt to gain unauthorised access to the website, server or connected systems
  • Introduce viruses, malware or harmful code
  • Copy, reproduce or reuse website content without permission
  • Use the website to send spam or malicious communications
  • Interfere with the proper operation or security of the website

We may restrict or block access to the website if we believe it is being misused.

Website Content

We aim to keep the information on this website accurate and up to date. However, website content is provided for general information only and may change without notice.

We do not guarantee that all information on the website is complete, current or error-free.

Nothing on this website should be treated as formal technical, legal, financial or compliance advice unless confirmed in writing as part of a specific paid engagement.

Services

Newark Computers provides a range of technology services, including but not limited to:

  • IT support
  • Managed IT services
  • Microsoft 365 support and consultancy
  • Cyber security services
  • Cloud solutions
  • Backup and disaster recovery
  • VoIP and telecoms
  • Broadband and connectivity
  • Business mobile solutions
  • Hardware and software supply
  • Website design and development
  • Automation and AI consultancy
  • Application and workflow development
  • General technology consultancy

The exact scope of any service will be set out in a written quote, proposal, order, contract, support agreement, statement of work or email confirmation.

Quotes And Proposals

Quotes and proposals are valid for the period stated on the quote. If no period is stated, they are valid for 14 days from the date of issue.

Prices may change if supplier costs, software licensing, hardware availability, exchange rates, delivery charges or project requirements change before acceptance.

A quote does not create a binding agreement until accepted by the customer and confirmed by Newark Computers.

Pricing

Prices may be shown excluding VAT or including VAT depending on the context. Where VAT applies, it will be charged at the applicable rate.

Any third-party supplier costs, software licences, hardware, domain names, hosting, subscriptions, courier charges or additional services may be charged separately unless clearly included in the quote.

Orders

When you place an order or accept a quote, you are responsible for ensuring that the information provided is accurate.

We reserve the right to refuse or cancel an order where:

  • A product or service is unavailable
  • Pricing or information is incorrect
  • Payment has not been received where required
  • The order appears fraudulent or suspicious
  • The requested work is outside our capabilities or reasonable scope
  • There is a conflict with existing agreements or legal obligations

Payment Terms

Payment terms will be set out on the relevant invoice, quote, proposal or agreement.

Unless otherwise agreed in writing, payment is due by the date stated on the invoice.

We may require payment upfront for hardware, software, licences, third-party services, project work or new customer orders.

If payment is late, we reserve the right to:

  • Pause services
  • Withhold delivery
  • Suspend support
  • Charge interest or late payment fees where legally permitted
  • Recover reasonable costs incurred in collecting overdue amounts
  • Terminate services in line with the relevant agreement

Hardware And Software Supply

Where we supply hardware, software or third-party services, availability, delivery times, warranties and licensing terms may be controlled by the relevant manufacturer, vendor or supplier.

We are not responsible for delays, defects, discontinued products, licence changes, vendor outages or third-party service issues outside our reasonable control.

Software Licences And Subscriptions

Software, cloud and subscription services may be subject to third-party terms from providers such as Microsoft, security vendors, hosting companies, telecoms providers or other platforms.

Customers are responsible for complying with applicable licence terms, acceptable use policies and usage limits.

Cancellation of licences or subscriptions may be subject to the supplier's own cancellation terms, minimum commitments or notice periods.

Managed Services And Support

Managed IT support, monitoring, security, backup, telecoms or other ongoing services will be governed by the relevant service agreement, support plan, quote or written confirmation.

Service response times, included support, exclusions, escalation routes and cancellation terms may vary depending on the service agreed.

Unless explicitly agreed, support does not include unlimited project work, major system changes, third-party application development, data recovery, cyber incident recovery or work outside normal business hours.

Customer Responsibilities

Customers are responsible for:

  • Providing accurate information
  • Ensuring they have authority to request work
  • Maintaining suitable backups unless backup services are provided by us
  • Following reasonable security advice
  • Keeping passwords and access details secure
  • Ensuring users comply with acceptable use and security policies
  • Notifying us promptly of faults, security concerns or changes
  • Providing timely access to systems, premises, accounts and decision makers where needed
  • Ensuring third-party systems, software and licences are legitimate and properly maintained

Remote Access And Onsite Support

Where we provide remote support, you authorise us to access the relevant systems for the purpose of diagnosis, repair, configuration or support.

Where onsite work is required, the customer must provide safe access, suitable working conditions and any necessary permissions.

Additional charges may apply for travel, parking, waiting time, out-of-hours work or repeat visits caused by lack of access or incomplete information.

Web Design And Development

Where we provide website design, development, hosting, SEO, automation or application development, the scope of work will be set out in the relevant proposal or written agreement.

Unless otherwise agreed:

  • Content, images and approvals must be provided by the customer in a timely manner
  • Delays in supplying content or feedback may delay the project
  • Additional changes outside the agreed scope may be chargeable
  • Third-party themes, plugins, APIs, hosting platforms and integrations may be subject to their own terms
  • We are not responsible for third-party platform changes, plugin conflicts or supplier outages outside our control
  • Search engine rankings, lead volumes and advertising results cannot be guaranteed

Domains, Hosting And Email

Where we assist with domains, DNS, hosting or email, the customer remains responsible for ensuring ownership, renewal and access details are kept secure unless we have specifically agreed to manage these services.

We are not responsible for service interruption caused by expired domains, unpaid third-party services, incorrect external changes, registrar issues or provider outages outside our control.

Cyber Security

We may provide cyber security advice, configuration, monitoring, protection tools or consultancy. However, no security service can guarantee complete protection against all threats.

Customers remain responsible for maintaining good security practices, training staff, using strong passwords, enabling multi-factor authentication where recommended and reporting suspicious activity promptly.

Limitation Of Liability

Nothing in these Terms and Conditions limits or excludes liability where it would be unlawful to do so.

To the fullest extent permitted by law, Newark Computers shall not be liable for:

  • Indirect or consequential loss
  • Loss of profit, revenue or business
  • Loss of data where suitable backups were not in place
  • Loss caused by third-party providers, vendors or platforms
  • Loss caused by customer error, misuse or failure to follow advice
  • Downtime caused by external services outside our control
  • Security incidents caused by customer negligence, weak passwords, lack of MFA or failure to implement recommended protections

Our total liability for any claim will be limited to the amount paid by the customer for the relevant product or service giving rise to the claim, unless otherwise required by law or agreed in writing.

Third-Party Services

We may recommend, resell, configure or integrate third-party services. These services are provided by third parties and may be subject to separate terms, service levels, privacy policies and charges.

We are not responsible for the performance, pricing, availability, security or changes made by third-party providers.

Intellectual Property

Unless otherwise agreed, all content on this website, including text, layout, graphics, branding, design elements and code, belongs to Newark Computers or its licensors.

You may not copy, reproduce, distribute or reuse website content without written permission.

For customer projects, ownership of final deliverables will be set out in the relevant proposal or agreement. Third-party assets, stock images, software, plugins, fonts, licences and frameworks may remain subject to their original licence terms.

Confidentiality

Both parties agree to keep confidential information secure and not disclose it to third parties except where required for service delivery, legal compliance or with permission.

Confidential information may include passwords, system details, business information, pricing, documents, data, technical configurations and customer records.

Data Protection

We handle personal information in accordance with our Privacy Policy.

Customers must ensure they have the right to provide us with any personal data required for support, service delivery or project work.

Acceptable Use

Customers must not use our services for unlawful, abusive, harmful, fraudulent or malicious purposes.

This includes sending spam, hosting illegal content, infringing intellectual property, attempting unauthorised access, distributing malware or breaching third-party rights.

Suspension Or Termination

We may suspend or terminate services where:

  • Payment is overdue
  • There is misuse of services
  • There is a security risk
  • The customer breaches these terms or another agreement
  • A third-party provider suspends or withdraws a service
  • Continuing to provide services would create legal, financial, security or operational risk

Force Majeure

We are not responsible for delays or failure to perform caused by events outside our reasonable control, including power failures, internet outages, supplier failures, cyber attacks, natural disasters, strikes, illness, government action or major technical incidents.

Links To Other Websites

This website may link to external websites. We are not responsible for the content, security, accuracy or privacy practices of external websites.

Changes To These Terms

We may update these Terms and Conditions from time to time. Updated terms will be published on this page with a revised date.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the courts of England and Wales.

Contact Us

If you have any questions about these Terms and Conditions, please contact:

Newark Solutions Ltd trading as Newark Computers
Website: https://newarkcomputers.co.uk
Email: [email protected]