INTRODUCTION TO HOSTED PBX
Choosing the best phone system for your company is a difficult decision. You need reliability, flexibility and ease of use. You also need advanced reporting and dashboards. Traditional PSTN phone systems are expensive and inflexible, requiring costly on-site hardware and taking weeks to configure.
Our Hosted PBX is different. It has been designed from the ground up to deliver reliability and scalability with advanced reporting at its core. It offers the flexibility that businesses need, combined with low cost setup, low ongoing charges and competitive call tariffs. Whether you’re a small business of 5 people or a global business with call centres of hundreds of agents, we’ve got a package to fit your needs.
An increasing number of businesses are moving towards internet telephony to give them the flexibility for the phone system to adapt as the company changes and grows, to intelligently route calls, to setup remote offices and to facilitate roaming users & home workers.
You can setup departments, teams and skill groups and change which team members are in which skill groups in two clicks giving you total control of your call routing. If you’ve got home or remote workers who need to make and receive calls you can set them up easily too.
Our system gives you crystal clear phone calls at an affordable cost.
As you grow, you just need to add more subscriptions for more users, and buy more handsets.
For example you can see call queue duration by time of day to identify which times of day result in high call volumes that your team struggle to deal with. The reports give you the ability to make business changes to create efficiency, save money and improve the customer call experience.
Our system offers the highest levels of reliability that are of course essential in the delivery of any telephony system. We also have a disaster recovery feature which allows your calls to be automatically routed to an alternate destination in the event that a disaster were to occur, covering everything from a fire in your office through to your internet being down.