Case studies
Real business results, delivered through smarter technology.
From IT and cyber security to Microsoft 365, VoIP, connectivity and application design, Newark Computers helps businesses improve performance, security, communication and efficiency through joined-up technology.
99.9% system uptime achieved
63% stronger security postureReal outcomes
Security, uptime and productivity improvements that are visible to the business.
Joined-up solutions
Support, cloud, cyber security, connectivity and applications planned together.
Local support
Newark Computers works closely with organisations across Nottinghamshire and beyond.
Long-term partnerships
The aim is practical improvement that continues after go-live.
Explore success stories across key services and sectors
Multi-SiteManaged ITConnectivityCyber Security
How a multi-site business improved visibility, resilience and support response across its operations.
We unified IT, connectivity and security across three sites, delivered 24/7 monitoring and strengthened resilience, giving the leadership team better visibility and the confidence to keep operations running smoothly.
42%faster issue resolution
99.9%uptime achieved
3sites connected
Improvedsecurity posture
Microsoft 365Professional Services
Microsoft 365 rollout drives collaboration and productivity for a growing firm
A staged Microsoft 365 rollout improved secure file access, Teams adoption and day-to-day collaboration without disrupting client work.
35%increase in user adoption
4departments migrated
VoIPRetail & HospitalityConnectivity
VoIP transformation improves call handling and customer experience
A modern VoIP platform improved call routing, reduced missed calls and gave managers clearer visibility of customer contact patterns.
28%reduction in missed calls
100%mobile-ready users
ConnectivityProfessional Services
Reliable broadband and failover keeps office connected and productive
Business broadband, 4G failover and monitoring reduced downtime risk and protected everyday cloud working.
Continuityprotected
4G/5Gfailover in place
Cyber SecurityHealthcare
Stronger cyber security protects sensitive data and improves compliance
Layered protection, Microsoft 365 hardening and backup checks improved monitoring and reduced exposure to common threats.
MFAenabled for all users
Backupsverified
Application DesignManufacturing
Automation and application design streamlines key business processes
Custom forms, approval workflows and dashboard reporting replaced manual handoffs and improved visibility across operational processes.
40%less manual chasing
3workflows automated
IT SupportMicrosoft 365Manufacturing
Managed IT and cloud support improves manufacturing efficiency
Infrastructure modernisation, proactive monitoring and cloud productivity improvements helped stabilise systems and reduce avoidable disruption.
Monitoringactive
Cloudstandardised
Read the full project stories.
Realistic examples of the kind of practical work Newark Computers delivers across support, cloud, cyber security, connectivity and systems improvement.
Case study 01 · Professional services
Microsoft 365 rollout for a growing professional services firm
A growing advisory firm had Microsoft 365 licences in place, but files, email and collaboration were still inconsistent across teams. Staff used a mix of local folders, shared mailboxes and informal workarounds, which made handovers slower and created uncertainty around access permissions.
Challenge
- Files were spread across personal drives, email attachments and legacy shared folders.
- Teams adoption was inconsistent, with staff unsure where conversations and documents should live.
- Permissions needed tightening before more client information moved into SharePoint and OneDrive.
Approach
- Mapped departments, document types and permission groups before migration.
- Built a SharePoint and Teams structure that matched how people actually worked.
- Migrated data in stages, trained key users and reviewed access after go-live.
Outcome
- Staff had a clearer place for client documents and internal knowledge.
- Managers gained confidence that permissions were controlled and reviewable.
- The business had a cleaner Microsoft 365 foundation for future automation and reporting.
Microsoft 365SharePointTeamsOneDriveSecurity review
Case study 02 · Retail and hospitality
VoIP upgrade for a customer-facing retail and hospitality team
The business relied heavily on phone enquiries, bookings and supplier calls, but its old phone setup made call routing difficult. Busy periods created missed calls, and managers had limited visibility of call volumes or repeat issues.
Challenge
- Calls were not routed consistently between locations and departments.
- Mobile workers could not always answer or transfer calls cleanly.
- There was no simple reporting for missed calls, peak times or customer contact patterns.
Approach
- Designed call flows around opening hours, teams and escalation rules.
- Introduced softphones and mobile apps for staff who moved between sites.
- Configured call reporting so managers could see where demand was building.
Outcome
- Calls reached the right people faster, with fewer manual transfers.
- Mobile and hybrid staff became part of the same phone system.
- The leadership team could review call patterns and plan staffing more confidently.
Hosted VoIPSoftphonesCall routingReportingConnectivity
Case study 03 · Professional services
Connectivity resilience for a busy office using cloud systems
A professional office depended on Microsoft 365, cloud applications and VoIP, but a single broadband connection created avoidable risk. When the line dropped, staff could lose access to documents, calls and client systems at the same time.
Challenge
- Internet outages affected phones, files and cloud applications together.
- There was no automatic failover to keep core services available.
- The business wanted clearer monitoring rather than discovering issues from staff complaints.
Approach
- Reviewed line performance, router setup and cloud service dependency.
- Installed backup connectivity and configured automatic failover.
- Added monitoring so drops and recovery events could be reviewed.
Outcome
- Critical cloud work had a more resilient connection path.
- VoIP and Microsoft 365 were less exposed to single-line failure.
- The business gained better visibility of connectivity performance over time.
Business broadbandFailoverRouter configurationMonitoringVoIP resilience
Case study 04 · Healthcare and regulated services
Cyber security strengthening for sensitive operational data
The organisation handled sensitive information and needed stronger controls around Microsoft 365, devices, email and backups. The priority was to reduce common risks without creating a setup that staff would work around.
Challenge
- User accounts needed stronger sign-in protection and better permission review.
- Email threats had to be filtered before reaching busy staff inboxes.
- Backups needed clearer checks so recovery was not an assumption.
Approach
- Rolled out MFA and reviewed Microsoft 365 security settings.
- Strengthened endpoint protection and email filtering.
- Checked backup coverage, recovery points and user responsibilities.
Outcome
- User accounts and devices were better protected against common attacks.
- Email security became more consistent across the organisation.
- Backup and recovery conversations moved from guesswork to documented checks.
MFAEndpoint protectionEmail securityMicrosoft 365 securityBackup review
Case study 05 · Manufacturing
Workflow automation for manufacturing administration
A manufacturing team was managing approvals, updates and operational requests through spreadsheets, email chains and repeated manual checks. The process worked, but it took too much chasing and left managers without a clear live view.
Challenge
- Approvals were delayed because requests were buried in inboxes.
- Manual rekeying introduced errors and duplicated effort.
- Managers lacked a simple dashboard showing progress and bottlenecks.
Approach
- Mapped the workflow from request to approval and reporting.
- Built structured forms, notifications and approval steps.
- Created a dashboard showing status, owners and overdue items.
Outcome
- Staff had one place to submit and track requests.
- Managers could see bottlenecks without chasing updates manually.
- The process became easier to refine because the data was captured consistently.
Application designWorkflow automationFormsDashboardsReporting
Case study 06 · Manufacturing
Managed IT and cloud support for a manufacturing operation
The business had a mix of office users, production systems and shared devices. Support was reactive, documentation was thin, and small issues could distract managers who needed to focus on production and customers.
Challenge
- Support requests were handled inconsistently and knowledge sat with individual people.
- Devices, updates and access needed better routine management.
- Microsoft 365 was being used, but not consistently across teams.
Approach
- Documented the environment and prioritised immediate stability issues.
- Introduced proactive checks for devices, backups and Microsoft 365.
- Standardised support routes so users knew how to get help quickly.
Outcome
- Issues were logged and resolved with clearer ownership.
- Managers had better visibility of recurring problems and priorities.
- The business had a more reliable base for future cloud and automation work.
Managed ITMicrosoft 365Device managementMonitoringSupport process
What better technology delivery looks like.
The outcomes our clients achieve when technology works as it should.
Layered protection and clearer risk management.
More responsive help when people need answers.
Resilient internet and communications for daily work.
Reporting and monitoring that make decisions easier.
Less manual admin and fewer operational bottlenecks.
Systems that are easier for teams to use well.
Why clients trust Newark Computers.
Practical advice
Straightforward guidance from experts who understand your business and challenges.
Joined-up delivery
Seamless delivery across IT, security, cloud, communications and applications.
Responsive support
Local teams, fast response times and proactive monitoring keep people productive.
Commercial focus
Solutions designed to deliver real value and measurable business outcomes.
What our clients say.
Representative feedback from businesses that value practical advice, reliable support and clear communication.
★★★★★
“Newark Computers have been a dependable and professional team to work with. Their support and services are always timely and efficient, and they have made our processes at work so much smoother. Any issues are dealt with quickly and effectively, and their communication is excellent. We really appreciate their reliability and would highly recommend them to anyone looking for great IT support.”
Amber-Rose SelbyOffice ManagerProfessional Services★★★★★
“We have been working with Newark Computers for a few weeks now, and I have been extremely impressed with their responsiveness to any queries I have had. Tim is always very helpful, approachable, and professional, with a friendly manner that makes communication easy. Nothing ever feels like too much trouble, and solutions are provided quickly and effectively. I would highly recommend Newark Computers to any organization looking for reliable IT support.”
Lisa MorganSales Office ManagerElectronics Company★★★★★
“We have been working with Tim at Newark Computers for several years now, and they have been absolutely fantastic. As an accounting firm, having reliable tech support is crucial and they have never let us down. They are always professional, quick to respond, and efficient in finding solutions to any issue we face. No matter how big or small the problem, they handle it with great care and expertise. Their fast action and consistent reliability have made them an invaluable part of our business. We could not recommend them highly enough.”
Mae SmithOffice ManagerAccountants★★★★★
“We have been using Newark Computers for the supply of our IT kit and full support since just after our inception in June 2023. We knew of Tim and his team from before that, as they provided support at the business for which we all worked previously. Tim has been really helpful while we have been getting established and very supportive, as our budget has been tight to say the least. We have never felt that we have budget products or support however. Excellent.”
Tom LivseyDirectorThermal Renewables Company★★★★★
“Newark Computers recently completed a migration and domain transfer for our business email, and the service was exceptional. Tim demonstrated outstanding commitment, often working after hours to ensure the transition was completed smoothly and without delay. The improvements he implemented have made a noticeable difference to our operations. We are extremely satisfied with the outcome and will be relying on Newark Computers for all of our future IT requirements.”
Hamish RichmondDirectorRichmond Agencies★★★★★
“We moved all of our IT over to Tim earlier this year. The level of service has been exceptional, he really is customer centered, and goes above and beyond. Would highly recommend.”
James WhiteDirectorEV Charger PostHow we deliver successful outcomes.
Clear discovery, careful delivery and ongoing improvement keep each project commercially useful.
Discover
We get to know your business, challenges and goals.
Review
We assess your current setup and identify the right opportunities.
Deliver
We design and implement solutions tailored to your needs.
Support
We provide ongoing support and proactive monitoring.
Improve
We continually refine and evolve the solution between reviews.
Ready to create your own success story?
Talk to Newark Computers about practical improvements for support, security, connectivity and digital systems.